Section 26 of the Disability Act, 2005 requires each Public Body to nominate at least one member of staff to act as Access Officer to arrange and co-ordinate the provision of assistance and guidance to people with disabilities in accessing its services.
Persons seeking assistance can contact Christina McEleney, Access Officer for Donegal ETB via email at: email@example.com
Donegal ETB have appointed an Inquiry Officer to investigate complaints made under Section 38 of the Disability Act.
The Inquiry Officer will carry out an independent investigation in private and will produce a report which will say
- if your complaint is valid
- whether there has been a failure by the ETB concerning your complaint.
- Where a failure has occurred, will outline the steps to be taken to ensure future compliance
A complaint must be made in writing, which can include e-mail. It should provide all contact details for the person making the complaint.
The complaint should state that it is a complaint under Section 38 of the Disability Act 2005. It should, set out as clearly as possible the grounds for the complaint regarding the failure of the ETB to provide access under Sections 25 to 28 of the Act.
The complaint must be made under the Disability Act 2005 to the Inquiry Officer, Corporate Services, Donegal ETB, Ard O’Donnell, Letterkenny, Co Donegal
Email – firstname.lastname@example.org
Appeals under the Disability Act (Office of the Ombudsman)
In the event that you are not satisfied with our findings an appeal regarding any decision in relation to a complaint under the Disability Act 2005 can be made in writing to: