Customer Service

Donegal ETB is committed to improving the level of customer service and accepts that all public services should be designed and delivered to meet the needs of the individual, business, or community.

Donegal ETB commits to the following:

  • Providing a quality service in an efficient and courteous manner to all our learners;
  • Ensuring that all of our learner queries are dealt with properly, impartially and with the minimum of delay;
  • If we cannot deal with your query, we will put you in contact with someone who can assist you;
  • Providing you with the maximum level of privacy and comfort as possible;
  • Providing access to our services for people with disabilities;
  • Complying with the requirements of the Official Languages Act, 2003;

We aim to deliver the best possible service to all our learners. If you are dissatisfied with our service, we recommend that you contact a member of our staff at the Office/School/Centre concerned to see if they can deal with your query. If you are still not satisfied with the response you can contact our Customer Services Representative.

Parents/Guardians of a student currently enrolled in a Donegal ETB school/centre who wish to make a complaint about a staff member employed by Donegal ETB should contact the school/centre directly. Please follow the procedure outlined in Donegal ETB Complaint Procedure – A Procedure for Processing Complaints Made by Parents/Guardians of Students or Adult Learner(s) Currently Enrolled in an ETB School/Centre Against a Staff Member Employed by Donegal Education and Training Board. This procedure can be found in our Publications and Resources (Policies) section. 

Customer Service Questionnaire Complaints Form

Contact Details

Customer Service Representative:
Liz Potter

Donegal ETB
Ard O’Donnell
Co. Donegal

Tel: 074 91 61574