Customer Service

Donegal ETB is committed to improving the level of customer service and accepts that all public services should be designed and delivered to meet the needs of the individual, business, or community.

Donegal ETB commits to the following:

  • Providing a quality service in an efficient and courteous manner to all our customers;
  • Ensuring that all our customers are dealt with properly, impartially and with the minimum of delay;
  • Providing a courteous, helpful, friendly and prompt answering service;
  • If we cannot deal with your query, we will put you in contact with someone who can assist you;
  • Providing you with the maximum level of privacy and comfort as possible;
  • Providing access to our services for people with disabilities;
  • Complying with the requirements of the Official Languages Act, 2003;
  • Providing updated contact information on our website.

We aim to deliver the best possible service to all our customers. But if you are dissatisfied with our service we recommend that you contact a member of our staff at the Office/School/Centre concerned to see if they can deal with your query. If you are not satisfied with the response you can contact our Customer Services Representative

Customer Service Questionnaire Complaints Form

Contact Details

Customer Service Representative:
Liz Potter

Donegal ETB
Ard O’Donnell
Letterkenny
Co. Donegal

Email: lizpotter@donegaletb.ie
Tel: 074 91 61574