Quality Assurance


Donegal Education and Training Board is committed to developing a culture of quality, and ensuring that students participating in a programme of further education and training enjoy a quality assured learning experience.

Quality Assurance Development

Donegal ETB is committed to developing its new quality assurance policies and procedures in line with its strategic goals and priorities as outlined in its Statement of Strategy and in line with the requirements of QQI’s Core Statutory QA Guidelines.

Legacy Quality Assurance Policies and Procedures

Following the amalgamation of Donegal VEC and the former SOLAS training centres in Letterkenny and Gweedore, Donegal ETB is currently operating under two legacy quality assurance agreements with QQI, the independent State agency responsible for promoting quality and accountability in education and training services in Ireland (for further information, see www.qqi.ie ).

The resource documents associated with the legacy QA Agreements are listed below for information purposes:

QQI published Core Statutory Quality Assurance Guidelines in April 2016, followed by the Sector Specific Guidelines for ETBs in May 2017. Donegal ETB is now working on developing integrated quality assurance system for the organisation.

For QA policies and procedures specific to each Donegal ETB Further Education and Training centres under the legacy agreements, please contact the centre in question directly. Contact details are available here.

Revised Quality Assurance Policies and Procedures

The development of a comprehensive suite of common quality assurance policies and procedures for Donegal ETB will be a long-term project; as new common policies and procedures are developed and approved by the appropriate governance structure, they will be published on this page and will supersede the existing individual policies and procedures which are currently available in each centre.

Our policy on ‘Public Information and Communications’ along with the associated procedures is available here.

Our ‘Recognition of Prior Learning’ policy and associated procedures is published here.

Our ‘Contingency Policy, Procedure, and Processes for Alternative Assessment’ in light of the current COVID-19 Restrictions are published here.


Governance and Management of Quality Assurance: Structures, Membership and Terms of Reference

FET Service Reporting and Management Structures

Donegal ETB’s FET service uses a largely executive management structure. Strategic direction is currently provided primarily by the FET Senior Management team who in turn report into to the Director of FET. The diagram below represents the current management and governance structure within the ETB’s Further Education and Training service.

The structure allows for the executive decision making capacity of the FET Senior Management Team to report into the Chief Executive/Director’s Forum. In turn The Chief Executive reports to the ETB board to update the board on developments within FET along with other matters.

The FET Coordinators team which represent all the full time and part time programme types and the 13 ETB FET centres meet monthly and this provides an additional layer to the current governance model.

QA Governance and Management Structure

Developments are currently in progress to develop new structures, policies, and procedures to manage the governance of quality assurance in line with the requirements of QQI’s new Core and Sectoral QA Guidelines.  The revised governance structure is outlined below and membership of the QA governance groups including the QA SubCommittee, Programme SubCommittee and Quality Council along with outline terms of reference for each of the groups is available here


Programme Development

Presently Donegal ETB Centres or programmes wishing to develop a programme/module may make a proposal to develop to the FET Senior Management Team, where consideration is given as to whether the development is in line with identified organisational goals and national strategies. The development, approval and submission of new programmes, courses and qualifications are prepared and submitted through the Programme Sub-Committee which in turn reviews submissions and recommends these new or changed programmes and courses to the Quality Council for approval.

Donegal ETB is committed to enhancing this programme development model in line with the recently published QQI programme validation criteria and will be published when available

Quality Assuring the Assessment Process

Donegal ETB has a shared vision for teaching and learning as outlined in its Statement of Strategy.

Donegal ETB delivers QQI programmes leading to major awards under the Common Awards System (CAS), as well as delivering a number of non-QQI awards, such as City & Guilds, VTCT, CompTIA, Accounting Technicians Ireland, Microsoft, ICS Skills and others.

QQI Assessment Processes

Students are provided with briefs appropriate to the NFQ level, for all assessments they are asked to undertake. These include details of the assessment task at hand, criteria & marking schemes, and deadlines where appropriate. It is the student’s responsibility to complete assessments and demonstrate their achievement of learning.  All students are expected to sign statements of authenticity with respect to their assessments. Formative and summative feedback, which occurs during and after assessment tasks, are crucial elements of effective teaching and learning within Donegal ETB.

The integrity of assessment processes is monitored through the Internal Verification and External Authentication Processes, and approved by the Certification Approval Board.

Internal verification (IV) procedures check that assessments have been undertaken in a quality assured fashion: the correct assessment instruments have been used, student details and results correctly entered, and for a sample of students, marks are checked.

The External Authentication (EA) system is a core element of ensuring the quality and integrity of the assessment processes. It is the role of the External Authenticator to review the IV report to ensure that assessment has been undertaken in a quality assured manner, to review the students’ assessments to ensure that they have been assessed in a fair and consistent manner, and to authenticate that the grades given are in line with the national standards for that level. Donegal ETB operates a panel of External Authenticators selected from the ETBI directory of EAs.

Oversight of the assessment process is provided through the QA Governance and Management structure by the Certification Approval Board (CAB) and the Quality Council (QC). Reports detailing the outcomes from the Internal Verification (IV) and External Authentication (EA) processes, as well as grade outcomes, are considered at a CAB meeting before the approval of results. A summary report is developed by the Training Standard Officers on behalf of the CAB. This is then presented to the Quality Council

The FET service’s robust assessment processes outlined above facilitate the fair and consistent assessment of students and support academic decision-making which reflects the interests of students and the maintenance of standards.

Learner Assessment Appeals

Students have the right to appeal their results should they not agree with the assessment judgement that has been made. Students may have their assessment scripts reviewed by appeals assessors who are independent of Donegal ETB. In the event that their appeal is upheld, Donegal ETB informs the relevant awarding body of the amended grade.

Assessment Regulations

Our FET Service is committed to the integrity of assessment and recognises that responsibility for the integrity of the assessment process lies with both staff and students. This area has been identified as a priority for the development of revised integrated policies and procedures in line with the QQI Core Statutory QA Guidelines. Significant progress has been made and a draft integrated Fair and Consistent Assessment of Learners policy has been developed with a range of procedures in progress as part of the integrated QA system.

This action supports a consistent decision making process across the service.

Donegal ETB Learning and Training Experience

For detailed information regarding policies and procedures relating to the learning experience in a particular centre please contact the centre directly.  As new policies and procedures are developed that are common to all Donegal ETB centres, they will be published here.

Becoming a student with Donegal ETB: our admissions processes

Donegal ETB is committed to developing Access, Transfer and Progression policy which is common to all of its FET services and centres.  

Typically, prospective students attend an interview to assess their suitability for the course for which they are applying. The admissions interview is usually conducted by the course coordinator and supplemented by the guidance and recruitment service. The purpose of the interview is to assess whether the student meets the entry criteria for the course where these exist, or to facilitate the student to find the course most suitable for their needs. Other, course specific, information is given to students upon entry to the course.

It is expected that any students seeking to access a particular course would have the knowledge, skills and competencies at the level of the National Framework of Qualifications www.nfq-qqi.ie indicated in the prospectus for access on to that programme. Where the student does not have a major award at the level indicated for access, life skills or work experience may be taken into account, as long as they possess the skills which would be required to allow them to participate successfully in the course.  It is the responsibility of the course coordinator or other identified staff member, to determine that a prospective student has the knowledge, skill and competence to successfully participate on the course.

Donegal ETB is piloting the use of a basic literacy tool during the interview process to assist in identifying any literacy supports required.

Please contact the centre directly for further information about admissions procedures and course-specific admissions requirements.

Donegal ETB does not currently have agreed quality assured processes to support access to a programme through Recognition of Prior Learning (RPL) however students can be exempt from certain programme/course modules if they possess accredited prior learning and records of such.

On starting a course in Donegal ETB, students have an induction session/s in which they receive general information about the centre, as well as course-specific information such as modules to be covered, the course calendar and timetable, assessments and assessment deadlines. A FET programme specific student handbook outlines attendance policies and procedures, assessment policies and procedures, supports available to students, Learner code of conduct and expected behaviour, complaints procedure and other relevant information.

The Learning Experience and the Environment

Donegal ETB’s FET Service is committed to teaching and learning that is student-centred, flexible, and inclusive, in accordance with the ethos and values of the organisation.

Students on a course will be respected and treated in an equitable manner, in line with Donegal ETB’s commitment to equality. Centres organise activities to support a positive learning environment through activities such as field trips or guest speakers.

Technology Enhanced Learning (TEL)

Donegal ETB is committed to providing an ongoing and enhanced investment in technology-enhanced learning to support innovative teaching and learning practices. Actions include supporting the creation and sharing of digital resources for use in the classroom, use of virtual learning environments (VLEs) to support the learning experience, building staff capacity through CPD, expanding the ICT infrastructure and developing TEL Communities of Practice and networks.

Quality Assuring Work Experience and Work Placement

At Donegal ETB we believe that work experience is a valuable part of the learning experience, allowing students to get a taste of the realities of working in their chosen career. Therefore, most courses leading to a major award include a Work Experience or Work Practice module with a compulsory work placement.

Donegal ETB is committed to ensuring that the work-based learning environments that students experience as part of their work placements are appropriate.

Giving Feedback on the Learning Experience

Student feedback is an essential element to the life cycle of a course within Donegal ETB. Feedback is sought for most courses through mid-term and end-of-term evaluations, and the information gathered can be used to address issues arising throughout the course.  It also informs future iterations of the course, (e.g. with respect to module choice etc.), as well as new course development. In addition, students can raise any concerns or feedback they may have about the course, with either the course teacher, tutor or instructor, or course coordinator at any time between the formal feedback opportunities.

The first Donegal ETB FET Service Student Voice Forum was introduced in February 2020 as a means of collecting and collating feedback from students across the service. This will be an annual event, used to inform the selfevaluation, monitoring and review process.

Student Complaints

Where students have complaints, they are expected, in the first instance, to address them with the staff member concerned. If still unsatisfied, they may take their concerns to the course coordinator, and thereafter may appeal to the FET senior management team.

Donegal ETB has an assessment appeals policy in place and students are informed of the procedure for appealing an assessment result during induction.

Where students have complaints of a non-academic nature that are escalated to ETB-level, these are handled by the Donegal ETB’s Corporate Services Department.

Student Supports

The Adult Guidance and Information Service offers impartial and confidential information, advice, guidance and counselling on the educational options that are available both within Donegal ETB and with other education providers. 

All Donegal ETB, students are encouraged, at the initial interview stage, to disclose any additional needs they may have, in order that appropriate supports or reasonable accommodations may be offered. 


Guidance for Learners

Guidance is available, where feasible, to learners with respect to progression opportunities. Within the Adult Education Service, the Adult Guidance and Information Service provides support and guidance to learners on a range of programmes, while in further education colleges and centres, guidance counsellors may be available to advise learners. In other FET centres, course coordinators or teachers offer similar support if possible. In Youthreach centres, dedicated guidance staff, known as Advocates, provide individual career path planning and guidance.

Care for Learners

Within each centre, and for each course, a designated person, such as the course coordinator, guidance counsellor, learner advisor, course tutor, assistant manager or other named person will be available to address any concerns of an academic nature that the learner may have.

Donegal ETB Staff Recruitment and Professional Development

All Donegal ETB courses are delivered by suitably qualified staff, with either Teaching Council recognition, or Train the Trainer certification as appropriate.  All staff are recruited in line with Donegal ETB HR protocols. It is a requirement that all staff teaching on ETB programmes be qualified at least one level above on the National Framework of Qualifications the subject they are the teaching.

Donegal ETB is committed to growing as a learning organisation and ensure that all staff have access to continuing professional development opportunities. This includes enabling staff to enhance their skills, update competencies, explore modern teaching methods and collaborate with colleagues.

Information Management

Donegal ETB has data protection policies in place to comply with current legislation. Access to databases is by named and authorised personnel only for the purposes of entering data in local centres and for reporting as appropriate at local centres or centrally within Donegal ETB.

Self-Evaluation and Monitoring

Programmes are reviewed at the end-of-course evaluation at centre level. These reviews provide an opportunity to review assessment loads, assessment methods, and other aspects of course delivery, and where necessary amend these based on learner and staff feedback.

Currently, courses are monitored at centre-level with mid-course and end-of-course evaluations. This allows issues to be identified quickly and to be acted upon, and further supports to be put into place, should these be necessary. Internal Verification processes provide an opportunity to monitor the assessment processes, while the External Authentication and the Results Approval Panel (RAP) meeting provide opportunities for the monitoring of results and issues arising from that particular assessment period.

RAP reports are reviewed in collated form by the QA Management Group, which facilitates the identification of long-term trends.

Donegal ETB completed an Executive Self-Evaluation (ESER) of the entire organisation in 2018, and a report outlining the results of that self-evaluation is available here: ESER Report.

Our ‘Quality Improvement Plan’ is available to download here: Donegal ETB QIP Plan QQI Submission April 2020.

A copy of our research on Modified Teaching, Learning, and Assessment during the COVID-19 restrictions is available here.

Over the past year, Donegal ETB has conducted research on student supports and also on the student experience. 

The executive summary of the Student Voice Forum which was held in February 2020 is available here.

External research was carried out on the availability of learner supports across the FET service by DMH associates. This research report is available here.

In preparation for the Statutory Review of ETB’s Quality Assurance in 2021, Donegal ETB carried out Staff Briefing and Consultation forums in 2020.

The executive summary of the Staff Briefings and Consultations is available here.

Inaugural Review of Quality Assurance in Education and Training Boards

Over the past year, Donegal ETB has been reflecting on its Quality Assurance effectiveness in preparation for the Inaugural Review of quality assurance in Education and Training Boards. In advance of the review visit that will take place in May 2021, Donegal ETB has published its Self Evaluation Report which is available here


Engagement with Stakeholders and other bodies

Community Collaboration

Donegal ETB engage extensively with community groups, Family Resource Centres, Pobal centres and Partnership Companies in provision of non-accredited and accredited courses at all levels within the  literacy service;  community-based BTEI programme and a  grants-based community education service to ensure “bottom-up” approach in encouraging participation among learners who do not normally engage in educational activities.

Department of Employment and Social Protection (DEASP) Collaboration

Donegal ETB/Department of Employment and Social Protection (DEASP) Working Group: This has been a development of the DEASP interim protocol group and a memorandum of understanding is in place between the two organisations including data sharing between the learner referral systems.

Enterprise Engagement

Enterprise Engagement Working Group: The Enterprise Engagement Working Group has been established to build and maintain relationships with employers in the region and was seen as an engine to drive feedback from employers on the ETB’s programmes and services. It was created to dovetail also with the work being undertaken by Regional Skills Forum. An important initiative that has been implemented arising from this relationship has been the launch of the ‘Employers portal’- (https://www.donegaletb.ie/employers/) on the ETB website where employers can feed into the ETB thus creating key stakeholder engagement.

TraineeshipsDonegal ETB have engaged extensively with both the engineering and hospitality industries in the development of new traineeship programmes in these areas. These programmes are developed in collaboration with SOLAS and local employers to meet the demands of the skills supply in these areas while also giving the learners opportunity to complete work based learning.

Letterkenny Institute of Technology

With the memorandum of understanding in place between Letterkenny Institute of Technology and the ETB one of the key strategic focuses of this MOU is to build progression pathways to HE from the FET programmes and build closer linkages between both organisations. The ETB is currently working on analysis of various pathways to HE for entry from Level 5 & 6 programmes and to see how we can help to create more maps and paths into the LYIT from the ETB.

Statutory Agencies

Strong links have also been formed between the other statutory agencies in the county and Donegal ETB has been able to meet the demands for employment and enterprise growth by closely aligning our programmes and services with these agencies through various fora and collaborative projects. These include Udaras Na Gaeltachta, the Local Enterprise Office, the Chamber of Commerce, and the County Council. It is important that these links are maintained and are utilised in order to better inform programme and course development to meet the unique demands of the county.

National Collaborations

National collaborations and Quality Assurance sectoral projects coordinated by ETBI will help ETB’s satisfy the comprehensive nature of the new Core and Sector Specific Guidelines include a number of projects that will help form a framework for QA procedures initially in relation to Section 7 of the Core guidelines.

Awarding Bodies

Contractual relationships also exist with other awarding bodies and testing/assessment systems that are outside of the Irish jurisdiction. These include City & Guilds, ITEC, Microsoft, Pearson Vue, ERS, OFTEC.